I had the misfortune, like many other passengers to fly with Etihad on the 29/01/09 and 30/01/09 from London Heathrow to Kuala Lumpur via Abu Dhabi. Customer service, food,punctuality, and staff attitude are all appalling. Do not be fooled by Etihad’s own online PR like I was…

visit  http://www.etihadholidays.blogspot.com for more information

and    http://www.youtube.com/etihadflight  for videos of events as they unfolded.

Great Etihad reviews can be found at

 http://www.reviewcentre.com/reviews113386.html

There are also links to many other customer testimonials, some notable ones are also shown below …

http://www.complaints.com/etihad-Airway-206402/FAMILY-OF-5-EJECTED-OF-ETIHAD-AIRWAY-FLIGHT-EY-0612-AFTER-THE-FLIGHT-CREW-MADE-AN-ERROR-ON-THEIR-SEA-206408.html

http://www.airlinecomplaints.org/showthread.php?p=7042#post7042

http://www.complaintsboard.com/complaints/etihad-airways-c145288.html

http://www.qatarliving.com/node/55532

http://www.notgoodenough.org/viewtopic.php?t=34951

http://www.arabianbusiness.com/534415-etihad-planes-forced-to-land-after-bomb-threat?ln=en

http://www.parinda.com/news/crime/20080613/4172/passengers-suffer-16-hours-stuck-abu-dhabi-mumbai-etihad-airways-flight

http://www.mouthshut.com/review/Etihad_Airways-117663-1.html