maybe this will help you decide…
I had the misfortune, like many other passengers to fly with Etihad on the 29/01/09 and 30/01/09 from London Heathrow to Kuala Lumpur via Abu Dhabi. Customer service, food,punctuality, and staff attitude are all appalling. Do not be fooled by Etihad’s own online PR like I was…
visit http://www.etihadholidays.blogspot.com for more information
and http://www.youtube.com/etihadflight for videos of events as they unfolded.
Great Etihad reviews can be found at
http://www.reviewcentre.com/reviews113386.html
There are also links to many other customer testimonials, some notable ones are also shown below …
http://www.airlinecomplaints.org/showthread.php?p=7042#post7042
http://www.complaintsboard.com/complaints/etihad-airways-c145288.html
http://www.qatarliving.com/node/55532
http://www.notgoodenough.org/viewtopic.php?t=34951
http://www.arabianbusiness.com/534415-etihad-planes-forced-to-land-after-bomb-threat?ln=en
http://www.mouthshut.com/review/Etihad_Airways-117663-1.html